Shipping and Delivery

Please stick to the shipping timeline we offer at checkout as the final 'expected' delivery timeline. This is usually up to 2 weeks for most orders.


All orders generally take 3-5 days to be created and shipped. This can increase slightly during sales periods. Transit time vary by country (listed below).

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

We also send all customers an artwork proof and ask for your approval before printing. So the faster you approve, the quicker we can ship!

All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

NOTE: Expect a delay during the holiday period (Nov/Dec) as our couriers experience a surge in parcels to be delivered.

Transit time estimates are shown below:
USA: 3-5 working days
CA, AUS, UK: 5-7 working days
Europe: 5-10 working days
Rest of world: 10-15 working days

Free shipping if your order goes upon $50.
If the order are under $50, shipping prices are a flat fee per order:
USA: $7
CA, AUS, UK: $10
Europe: $10
Rest of world: $17.95


Please Note:

• If your order requires a new photo please understand that this will of course lengthen the production time.

• We allow a maximum of 3 days (72 hours) for customer artwork approval. If we do not hear from you in 72 hours, we will auto-approve and print your order.

Can't find your answer?

Contact our 24/7 customer support team and we'll be happy to help you out.